Customer Help
Our dedicated support team is always here to help.
Common purchase queries answered
Orders and Shipping
Once you place an order, it typically takes 1-5 business days to fulfill the products. After fulfillment, shipping times vary based on your location:
- Domestic (USA): 3-5 business days
- International: 10-20 business days
Please note that during peak seasons or holidays, processing and shipping times may be longer. You will receive a tracking number once your order has been shipped.
Currently, all applicable sales taxes are included in the price of our products. However, this policy may change in the future based on regulatory requirements. Please check our website or contact our customer service team for the most up-to-date information on sales tax.
We currently ship to the United States, UK, Germany, and Canada. If your country is not listed and you are interested in placing an order, please contact us.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return and exchange policy for unworn and unused items. If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Please ensure that the items are in their original condition, unworn, and unused. To initiate a return or exchange, please contact our customer service team with your order details, and we will guide you through the process.
We apologize for any inconvenience caused by receiving the wrong item. Please follow these steps to resolve the issue:
- Contact Us: Reach out to our customer service team via our contact form or email at [email protected].
- Provide Details: Include your order number, a description of the incorrect item received, and, if possible, a photo of the item.
- Return Instructions: Our team will provide you with return instructions and a prepaid return label if necessary.
- Replacement or Refund: Once we receive the incorrect item, we will promptly send you the correct item or issue a refund, based on your preference.
We strive to ensure all our customers are satisfied with their purchases and appreciate your understanding.
We are sorry to hear that your order arrived damaged. To resolve this issue, please follow these steps:
- Contact Us: Reach out to our customer service team as soon as possible through our contact form or email at [email protected].
- Provide Details: Include your order number, a description of the damage, and photos of the damaged item and packaging.
- Return Instructions: Our team will guide you on the next steps, which may include returning the damaged item. We will provide a prepaid return label if necessary.
- Replacement or Refund: Once we have reviewed your claim, we will promptly send you a replacement item or issue a refund, depending on your preference.
Your satisfaction is our priority, and we apologize for any inconvenience this may have caused.
For customer support, you can reach us through the following methods:
- Contact Form: Visit our Contact Us page and fill out the form with your inquiry. We will get back to you as soon as possible.
- Email: Send us an email at [email protected]. Our customer service team typically responds within 12-24 hours.
We are here to assist you with any questions or concerns you may have.
Yes, you can pre-order items that are currently sold out. When an item is out of stock, you will have the option to place a pre-order. This ensures that you will receive the item as soon as it becomes available again. To pre-order, simply follow the instructions on the product page or contact our customer service team for assistance.