At WearWisco, we are committed to ensuring your satisfaction with our products. Our return and refund policy is designed to be simple and straightforward, providing you with a hassle-free experience.
30-Day No Questions Asked Return Policy
General Returns
- Eligibility: Items must be unworn and unused.
- Timeframe: You have 30 days from the date of delivery to return or exchange an item.
- Process: Contact our customer service team to initiate a return or exchange.
- Return Shipping: If you simply no longer want the item, you are responsible for the return shipping costs. If the return is due to a product defect or an error on our part, we will cover the shipping costs.
Size Guide
We provide detailed size guides to ensure you select the correct fit. Please refer to these guides before making a purchase.
Returned by the Shipping Carrier
Wrong Address
- If the carrier is unable to deliver the items due to an incorrect address, the package will be returned to us.
- Ensure your address is accurate, including apartment numbers and ZIP codes. Use tools like the USPS ZIP code lookup to verify the information.
- If items are returned due to an incorrect address, we can reship them once you provide the correct address. You will be responsible for the reshipment costs.
Unclaimed Items
- If you do not collect your item from the post office or a different pickup location, it will be returned to us.
- We can reship the returned items, but you will be liable for the reshipment costs once you confirm an updated address.
Damaged Items
Reporting Damages
- If you receive a damaged or defective item, it could be due to a manufacturer’s error, fulfillment error, or damage during shipping.
- Contact our customer support team immediately and provide photos of the damaged item, your order number, and the packing slip.
- We will provide a free replacement and cover the return shipping costs.
“Lost in Transit” Items
Domestic Orders
- If your domestic shipment appears to be lost, contact our customer support team for assistance.
- Ensure your provided address is correct to avoid issues.
International Orders
- If your international shipment with tracking appears to be lost, open the tracking link in the shipping confirmation email and copy the tracking number.
- Contact our customer service team with the tracking number for further assistance.
- International orders without tracking are more prone to getting lost, as they do not get scanned at each location.
Contact Information
For any returns, exchanges, or questions about your order, please contact our customer service team:
- Email: [email protected]
- Phone: (262) 235-3222
- Contact Page: Contact Us
Thank you for shopping with WearWisco! Your satisfaction is our priority, and we are here to help with any issues you may encounter.